Open to opportunities

CHIMUKA MALAMBO

@chimukamalambo

Message

Dynamic leader in compliance and community engagement.

Zambia

Message

What I'm looking for

I seek a role that fosters community impact and strategic growth.

I am an experienced professional with a robust background in compliance, stakeholder engagement, and program management. My career has been marked by a commitment to fostering collaboration and streamlining operations to lead impactful initiatives. I am passionate about contributing to NGO goals through innovative solutions, education, and advocacy for sustainable community development.

Throughout my tenure at the Zambia Revenue Authority, I have conducted compliance audits, designed taxpayer education initiatives, and organized field visits to enhance compliance. My role as a Strategy Officer at Gospel Envoys Church allowed me to develop and implement strategic plans that optimized community outreach initiatives, demonstrating my ability to drive operational efficiency and achieve mission-aligned objectives.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Administrative Officer

Current

Possibility Practitioners Consultancy Firm

Jan 2023 - Present (2 years 4 months)

Delivered exceptional customer service while supporting administrative and project operations. Fostered strong client relationships to drive long-term engagement and satisfaction.

Customer Service Administrative Support Client Relationship Management Operations Customer Engagement

Current

Revenue Officer - Returns and Payments

Current

Zambia Revenue Authority (ZRA)

Sep 2022 - Present (2 years 8 months)

Conducted compliance audits and enforced regulations to ensure adherence among taxpayers. Designed taxpayer education initiatives to enhance voluntary compliance and organized field visits for compliance improvements.

Compliance Stakeholder Engagement

Acting Assistant Inspector

Zambia Revenue Authority (ZRA)

May 2023 - Sep 2023 (4 months)

Processed penalty waivers and refunds in alignment with audit findings. Led field operations to strengthen stakeholder engagement and enhance compliance outcomes.

Penalty Processing Stakeholder Engagement Compliance Field Operations Audit

Customs Officer - Bonds Office

Zambia Revenue Authority (ZRA)

Jun 2021 - Sep 2022 (1 year 3 months)

Supervised bonded warehouses to ensure compliance with operational regulations. Conducted inspections to safeguard resources and maintain efficient operations.

Compliance

Strategy Officer

Gospel Envoys Church

Jan 2022 - Jan 2024 (2 years)

Developed and implemented strategic plans to optimize community outreach initiatives. Coordinated events and advocacy campaigns to promote organizational objectives.

Strategic Planning Community Outreach Event Coordination Advocacy

Tax Consultant - Customer Experience

Zambia Revenue Authority (ZRA)

Feb 2021 - May 2021 (3 months)

Delivered taxpayer education sessions to empower clients in complying with tax regulations. Provided guidance on return filing, refunds, and registration processes.

Tax Filings