Open to opportunities

Ruth Chikwanda

@ruthchikwanda

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Librarian and administrative professional driving operational efficiency and growth.

Zambia

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What I'm looking for

I seek a role where I can improve processes, mentor teams, manage operations or marketing activities, and contribute to measurable growth in a collaborative, impact-driven organization.

I am a versatile librarian and administrative professional with a background in Library & Information Science and Public Administration and over five years of experience in operations, client service, and team coordination.

I have led financial reporting, vendor negotiations, and staff supervision across retail and agricultural supply channels, achieving measurable results such as 98% on-time deliveries, 20% reduction in administrative costs, and 25% revenue growth from sales strategies.

My technical experience includes designing scalable database systems, maintaining client websites, CRM management for 50+ accounts, and producing clear technical and project documentation to align stakeholders.

I focus on improving processes, enhancing customer satisfaction, and developing teams through mentorship and structured training, and I bring a practical, results-oriented approach to operations, marketing, and information management.

Experience

Work history, roles, and key accomplishments

Current

Administrative Officer

Current

Zamgreen Agriculture Ltd

Apr 2024 - Present (1 year 9 months)

Maintained financial records across major supermarket chains, improved interdepartmental communication by 35%, supervised 15+ staff, renegotiated vendor contracts to reduce administrative costs by 20%, and achieved 98% on-time order fulfillment across four provinces.

Financial Reporting Vendor Management Inventory Coordination Team Supervision Logistics CRM Microsoft Office Process Improvement

Marketing Officer

Zamgreen Agriculture Ltd

May 2022 - Apr 2024 (1 year 11 months)

Increased brand visibility 40% and drove 25% revenue growth over two years through strategic sales and placement initiatives, trained 20+ merchandisers, and improved customer retention by 30% via feedback systems.

Brand Promotion Sales Strategy Market Analysis CRM Customer Retention

Software Development Intern

NecorZambia Ltd

Aug 2020 - Feb 2021 (6 months)

Designed a scalable database for in-house accounting software, resolved software queries for banking clients to improve satisfaction, and produced technical documentation and weekly project updates.

Database Design Technical Documentation Web Development Project Reporting

Software Development Intern

Zambia Development Agency

Dec 2018 - Feb 2019 (2 months)

Cataloged and maintained investment files for 200+ investors to increase access efficiency, assisted with licensing compliance and renewals, and supported investor onboarding processes.

Records Management & Compliance client support Licensing

Education

Degrees, certifications, and relevant coursework

University of Zambia

Certificate, Monitoring and Evaluation

2019 - 2019

Completed a Monitoring and Evaluation certificate focusing on logical framework, indicator development, data collection methods, and evaluation reporting.

University of Zambia

Certificate, Web Design and Hosting

2015 - 2019

Completed a Web Design and Hosting certificate covering HTML, CSS, basic JavaScript, CMS, domain registration, and website maintenance.

University of Zambia

Bachelor of Science, Library & Information Science and Public Administration

2015 - 2019

Completed a Bachelor of Science program combining Library & Information Science and Public Administration with coursework in public administration, law, budgeting, information organization, and records management.