Looking for a job

Chikita Madlala

@chikitamadlala

Message

Customer support professional at Ignition Group handling technical, billing, and account queries.

South Africa

Message

What I'm looking for

I'm seeking a B2B appointment-setting role focused on customer engagement, lead follow-up, and call-centre support.

At Ignition Group, I handled customer calls about technical, billing, and account queries, asking questions to identify needs and explain relevant solutions.

I managed complaints and objections, recorded customer interactions in company systems, and escalated complex queries when needed.

At Kanu Mandulo SHEQ, I handled telephone and email enquiries and coordinated diaries, meetings, and travel arrangements. At MTN, I supported customers with mobile device and network issues.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Kanu Mandulo SHEQ

Handled telephone and email enquiries on behalf of management and coordinated diaries, meetings, and travel arrangements. Maintained organised filing and administrative records and supported office operations.

Administrative Support Communication Skills Diary Management Travel Coordination Record keeping Office Procedures

Technical Support Agent

Ignition Group

Handled customer calls relating to technical, billing and account queries, providing clear and effective resolutions. Managed complaints and objections while maintaining service standards and recording accurate interaction summaries.

Customer Service Technical Support Call Centre Operations Complaint Resolution Objection Handling Record keeping Escalation Handling

Call Centre Agent – Technical Support

MTN

Provided front-line customer support for mobile device and network issues in a busy call-centre environment. Used questioning and troubleshooting skills to guide customers towards appropriate solutions.

Customer Support Troubleshooting Call Centre Operations Communication Skills Record keeping