John Oni

I am a highly motivated customer service representative with hands-on experience in delivering exceptional remote support. My journey in customer service has equipped me with the skills to manage client inquiries effectively, resolve issues promptly, and enhance overall customer satisfaction. I take pride in my ability to maintain a professional and empathetic approach while assisting customers with troubleshooting, billing inquiries, and technical support.

Currently, I am honing my web development skills to further improve digital communication and support efficiency. I have a strong foundation in Customer Relationship Management tools and digital communication strategies, which I leverage to optimize service delivery. My analytical skills, developed through my education in Physiology, enable me to analyze customer interaction data and identify key areas for service improvement. I am passionate about integrating technology into customer support to achieve optimal outcomes.