Martha Olaoye
@marthaolaoye
Experienced IT leader driving Microsoft 365 and Dynamics support excellence.
What I'm looking for
I am an experienced IT professional with six years delivering technical support, application management, and team leadership across Microsoft 365, Dynamics 365, and Oracle-based systems. I have led teams of 20–30 engineers, improved productivity by 25%, and maintained high service reliability with 99.9% uptime and 95–97% customer satisfaction.
I specialize in incident escalation, process optimization, KPI-driven operations, and knowledge management, consistently reducing resolution times (up to 30%) and repeat incidents while improving onboarding and retention. I am passionate about aligning IT solutions with business goals, mentoring teams, and supporting digital transformation to create efficient client and team experiences.
Experience
Work history, roles, and key accomplishments
Team Manager (M365)
Tek Experts
Jan 2024 - Present (2 years)
Directed a team of 20–30 engineers supporting Microsoft 365, improving productivity by 25% YoY, achieving 99.9% service uptime and 98% SLA compliance while reducing case resolution time by 30%.
Technical Support Engineer
Tek Experts
Jul 2023 - Dec 2023 (5 months)
Provided advanced technical support for Microsoft Premier customers across EMEA, resolving 50+ complex cases weekly, maintaining 95% SLA compliance and increasing first-contact resolutions by 25%.
Technical Support Engineer
Tek Experts
Jul 2022 - Jul 2023 (1 year)
Delivered phone and email support for Microsoft Dynamics, sustaining a 97% CSAT, reducing resolution time by 20% via clone environments and raising first-contact resolution by 15%.
Application Support Specialist
Longbridge Technologies
Jun 2019 - Dec 2021 (2 years 6 months)
Managed application support and Oracle databases for banking clients, delivering 98% application uptime, improving query performance 25% and supporting 50+ deployments with zero post-implementation failures.
Education
Degrees, certifications, and relevant coursework
Obafemi Awolowo University
Bachelor of Arts, English Language and Literary Studies
2017 -
Completed a Bachelor of Arts in English Language and Literary Studies at Obafemi Awolowo University beginning in 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
Interested in hiring Martha?
You can contact Martha and 90k+ other talented remote workers on Himalayas.
Message MarthaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
