Chijioke Elui

I am a seasoned Customer Support Specialist with a proven track record in delivering exceptional customer service and onboarding experiences. My journey in customer support has equipped me with the skills to handle complex escalations, troubleshoot technical issues, and ensure compliance with Service Level Agreements (SLAs). I take pride in my ability to meet customer satisfaction targets while fostering strong relationships with clients.

In my recent role as a Customer Experience Manager at ALX | Sand Technologies, I successfully managed over 100 advanced-level escalations monthly, achieving a 90% resolution rate on user account issues during the first interaction. My commitment to enhancing the customer experience led to a 25% reduction in onboarding time for over 500 clients. I am passionate about leveraging technology to improve customer interactions and drive feature adoption rates.

With a background in data analysis and sales support, I have honed my skills in managing large volumes of data, ensuring accuracy for informed decision-making. I am enthusiastic about continuous learning and am currently pursuing AWS certifications to further enhance my technical expertise in cloud computing.