Olumide Daramola
@olumidedaramola1
Application Support Analyst who delivers accurate, evidence-based troubleshooting and documentation.
NigeriaWhat I'm looking for
I’m an Analytical and detail-oriented Application Support Analyst with experience evaluating complex system issues, reviewing structured information, and producing accurate written documentation across enterprise platforms. I identify inconsistencies, assess information objectively, and deliver clear, evidence-based conclusions while maintaining high accuracy and quality standards in fast-paced environments.
In my current role at Globacom Limited, I analyze application behavior across Oracle ERP and Microsoft Dynamics 365, verify and validate data using SQL queries, and produce structured incident, findings, resolutions, and operational procedure documentation. I work independently within structured operational environments, collaborate with cross-functional teams, and consistently apply internal support standards to troubleshoot business-critical operational issues.
Experience
Work history, roles, and key accomplishments
Application Support Analyst
Globacom Limited
Aug 2022 - Present (3 years 10 months)
Analyzed application issues across Oracle ERP and Microsoft Dynamics 365 environments and investigated root causes using technical records, user reports, and database information. Produced accurate, structured incident documentation and ensured data verification through SQL-based validation checks.
Customer Care Representative
Globacom Limited
May 2022 - Jul 2022 (2 months)
Evaluated customer concerns using structured problem-solving approaches and provided accurate, well-communicated resolutions while following established procedures. Documented customer interactions and outcomes clearly and consistently.
Administrative Officer
Excel Ventures
Apr 2018 - Apr 2022 (4 years)
Prepared detailed weekly operational reports and maintained organized documentation systems for accuracy and consistency. Supervised and trained personnel on software usage and workflow procedures, reviewing operational information before reporting.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Akure
Bachelor of Technology (B.Tech), Applied Geology
2011 - 2016
Grade: 2 Class Upper Division
Completed a B.Tech in Applied Geology at the Federal University of Technology, Akure from 2011 to 2016, graduating with a 2nd Class Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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