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CHIDOZIEM MARTIN OWUNO

@chidoziemmartinowuno

Customer service and CRM specialist skilled in WordPress, automation, and email deliverability.

Nigeria
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What I'm looking for

I seek a remote role where I can apply CRM, WordPress, and automation skills to improve operations, boost deliverability, and enhance customer satisfaction while working across global time zones.

I am a motivated, detail-oriented professional with strong experience in customer service, CRM management, WordPress administration, and workflow automation. I have a proven record delivering timely customer support and managing account processes in a banking environment.

I am technically proficient with email infrastructure and domain administration (SPF, DKIM, DMARC), CRM and marketing tool management, and automation platforms such as n8n, GoHighLevel, and Zapier. I also build and manage WordPress sites, handle inbox rotations and warm-ups, and use deliverability tools like GlockApps and Folderly to optimize campaigns.

I am adaptable to remote work with a fully equipped workspace, stable power and internet, and flexibility to collaborate across time zones. I seek roles where I can improve operational efficiency, customer satisfaction, and campaign performance with technical and process-driven solutions.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria logoNN

National Open University of Nigeria

Postgraduate Diploma, Business Administration

Grade: Merit

Postgraduate Diploma in Business Administration completed with Merit in 2020.

FI

Federal Polytechnic Idah

Higher National Diploma, Leisure and Tourism Management

Grade: Upper Credit

Higher National Diploma in Leisure and Tourism Management completed with Upper Credit in 2018.

University of Nigeria logoUN

University of Nigeria

Bachelor of Science, Financial Management

Part-time Bachelor of Science in Financial Management (incomplete or ongoing status not specified).

AS

Alloma Social Science

SSCE, Social Science

Grade: Credits

Senior Secondary Certificate Examination achieved with credits in 2012.

Tech stack

Software and tools used professionally

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CHIDOZIEM MARTIN OWUNO - Customer Service Officer - United Bank for Africa | Himalayas