CHIDOZIEM MARTIN OWUNO
@chidoziemmartinowuno
Customer service and CRM specialist skilled in WordPress, automation, and email deliverability.
What I'm looking for
I am a motivated, detail-oriented professional with strong experience in customer service, CRM management, WordPress administration, and workflow automation. I have a proven record delivering timely customer support and managing account processes in a banking environment.
I am technically proficient with email infrastructure and domain administration (SPF, DKIM, DMARC), CRM and marketing tool management, and automation platforms such as n8n, GoHighLevel, and Zapier. I also build and manage WordPress sites, handle inbox rotations and warm-ups, and use deliverability tools like GlockApps and Folderly to optimize campaigns.
I am adaptable to remote work with a fully equipped workspace, stable power and internet, and flexibility to collaborate across time zones. I seek roles where I can improve operational efficiency, customer satisfaction, and campaign performance with technical and process-driven solutions.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
United Bank for Africa
Feb 2021 - Feb 2025 (4 years)
Delivered timely customer service, managed account openings and reconciliations, and processed standing instructions while improving inbox and campaign operations across CRM and email systems.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Postgraduate Diploma, Business Administration
Grade: Merit
Postgraduate Diploma in Business Administration completed with Merit in 2020.
Federal Polytechnic Idah
Higher National Diploma, Leisure and Tourism Management
Grade: Upper Credit
Higher National Diploma in Leisure and Tourism Management completed with Upper Credit in 2018.
University of Nigeria
Bachelor of Science, Financial Management
Part-time Bachelor of Science in Financial Management (incomplete or ongoing status not specified).
Alloma Social Science
SSCE, Social Science
Grade: Credits
Senior Secondary Certificate Examination achieved with credits in 2012.
Availability
Location
Authorized to work in
Job categories
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