Open to opportunities

Chidozie Agochukwu

@chidozieagochukwu

Customer support and operations leader, scaling retail partnerships through process improvement and escalation handling.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead customer support and partner operations end-to-end—owning escalations, improving processes, using CRM/Excel to drive decisions, and collaborating across teams to deliver measurable customer and operational outcomes.

I’m a customer support and operations professional with over 10 years of experience supporting customers, partners, and large retail networks in fast-paced environments. I resolve escalations, troubleshoot operational issues, and coordinate cross-functional teams to deliver exceptional customer experiences and keep service levels on track.

In my current role as a Regional Sales & Growth Manager, I oversee regional operational performance, lead and coach a team of 15 Business Development Representatives, and serve as the primary escalation point for agents and partners. I also manage partner onboarding and performance reviews, and I’ve led deployments of solar infrastructure across 1,000+ retail locations to improve operational uptime. Previously, I managed end-to-end onboarding of 500+ retail agents and increased qualified meetings by 25%, while earlier technical support work improved adoption through installations, upgrades, and training.

Experience

Work history, roles, and key accomplishments

Current

Regional Sales & Growth Manager

Current

Bet King

Dec 2021 - Present (4 years 7 months)

Oversee regional operational performance across a retail and partner network, including partner escalation handling and timely issue resolution. Lead and coach a team of 15 business development representatives, manage partner onboarding and performance reviews, and deploy solar infrastructure across 1,000+ retail locations to improve uptime.

Regional Operations Management Team Leadership Escalation Management Issue Resolution Cross Functional Collaboration Partner Onboarding Account Support Performance Reviews operational performance Excel CRM Tools Process Improvement

Business Development Representative

Bet King

Sep 2018 - Nov 2021 (3 years 2 months)

Managed end-to-end onboarding of 500+ retail agents, including documentation, account setup, training, and activation. Served as the primary liaison between retail partners and internal teams, supported promotional campaigns, and built a lead generation and appointment-setting process that increased qualified meetings by 25%.

Onboarding Stakeholder Management Issue Resolution Liaison Management Lead Generation Appointment Setting Performance Monitoring

Hub Executive - Technical Support

Nairabet

Aug 2015 - Aug 2018 (3 years)

Provided first-line technical and customer support for high volumes of calls and operational enquiries, troubleshooting and escalating complex cases as needed. Performed software installations, system upgrades, and routine maintenance across retail workstations, and trained agents on systems and procedures.

Customer Support Technical Troubleshooting Escalation Handling Installation Maintenance

Medical Sales Representative

Gauze Pharmaceuticals and Laboratories Limited

Sep 2013 - Jul 2015 (1 year 10 months)

Managed relationships with hospitals, pharmacies, distributors, and healthcare professionals across an assigned territory to drive sales growth. Increased regional sales by 35% through account management, expanded market coverage by onboarding 50+ new pharmacies, and delivered product education while collecting customer feedback and market intelligence.

Territory Sales Account Management Onboarding Product Education Market Intelligence Gathering Sales Growth