Open to opportunities

Oluwatuyi Moses

@oluwatuyimoses

Message

Customer support and customer success leader driving retention, revenue, and seamless service delivery.

Nigeria

Message

What I'm looking for

I want to deepen my customer success skills by delivering exceptional service, improving retention and satisfaction, and using customer support technology and KPI-driven processes in a fast-paced, growth-driven environment.

I’m an experienced, organized, and dynamic professional focused on customer support, customer success, service delivery, and business development. I leverage technology and strong relationship management to generate growth, close deals, and improve customer satisfaction.

In recent roles, I’ve coordinated customer relationship management across key accounts and digital support channels, mentored a team of 12+ representatives, and improved response efficiency and CSAT. I also built structured complaint-resolution and service quality monitoring to raise satisfaction from 78% to 92% and reduce response time from 45 minutes to under 15 minutes.

As a Country Manager, I drive strategic growth and revenue through partnerships, marketing and sales execution, corporate governance, risk management, and compliance. I’ve implemented platforms across hotel networks, trained staff on system adoption, and run KPI tracking and monitoring to strengthen performance and long-term client relationships.

Experience

Work history, roles, and key accomplishments

Current

Country Manager

Current

Reservation Centric

Aug 2025 - Present (1 year)

Delivered strategic growth and revenue in Nigeria by strengthening business partnerships, relationships, marketing, and sales execution. Implemented the Reservation Centric solution on hotels nationwide, trained hotel staff, managed online ads, and translated presentation/materials from Spanish to English.

Business Development Strategic Planning Sales Revenue Growth Customer Relationship Management Marketing KPI Tracking Team Leadership SLA Management CRM Training Compliance

Customer Care

Zetamind Group Ltd

Aug 2023 - Jul 2025 (1 year 11 months)

Coordinated and managed customer relationship initiatives across key accounts and partners to improve retention and customer satisfaction. Led day-to-day customer support operations and mentored a 12+ member team, improving response efficiency and CSAT.

Customer Support Customer Success Customer Relationship Management Complaint Resolution Escalation Management SLA Management CRM Salesforce Freshdesk Zendesk Team Leadership KPI Reporting Retention Conflict Resolution

Sales & Customer Care Rep

Limestone Ltd

Oct 2021 - Jul 2023 (1 year 9 months)

Led customer relationship management and sales performance by supporting key partnerships and proactive service delivery. Implemented dashboards and trained customer service agents on CRM usage, communication standards, and conflict resolution.

Sales Customer Support Customer Retention Complaint Resolution Escalation Management CRM Salesforce Freshdesk Zendesk KPI Reporting Training Conflict Resolution Customer Feedback Stakeholder Management

Business Development Manager

SmartHotel

Dec 2020 - Sep 2021 (9 months)

Drove sales growth by collaborating with hotelier associations across multiple states and managing hotel client content marketing. Increased revenue in 2020 and 2021 and grew market share through managed business accounts.

Business Development Sales Negotiation Relationship Management Content Marketing Strategic Partnerships Market Share Growth

Business Development Manager

HotelOnline

Nov 2017 - Nov 2020 (3 years)

Prepared sales proposals and presentations to convert prospective clients and implemented growth strategies to increase revenue. Experimented with marketing strategies that improved conversion rates and supported new business acquisition.

Business Development Sales Proposal Writing Sales Presentations Marketing Strategy Revenue Growth Lead Conversion Negotiation

Brand Manager

MediaVision

Sep 2015 - Sep 2017 (2 years)

Coordinated the Ready Set Work (RSW) program activities for 2,000+ tertiary students in conjunction with the Lagos State Government. Developed brand strategy and led teams to coordinate sports events from preliminaries through finals.

Brand Strategy Event Coordination Team Leadership Program Management Stakeholder Management

Sales Executive

American Wine Depot

Nov 2013 - Aug 2015 (1 year 9 months)

Exceeded annual sales targets and coordinated delivery operations across stores, events, and distribution centers within Lagos. Built promotional partnerships and prepared sales proposals to support sales expansion and customer relationship maintenance.

Sales Revenue Growth Proposal Writing Relationship Management Customer Service Account Management