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Chidinma Opara

@chidinmaopara1

Customer service representative at The Credit Pros who improved FCR by 12% and retained 75% of cancellation-requesting clients.

Nigeria

Message

At The Credit Pros, I resolved client inquiries and complaints across phone, email, and live chat, maintaining a 4.2/5 CSAT score. I improved First Contact Resolution by 12% and reduced the open ticket backlog by 15%.

As a Resolution Specialist at The Credit Pros, I retained 75% of clients who requested to cancel, exceeding the company benchmark. I also onboarded clients and documented interactions across Salesforce, Zendesk, FreshSales, and Credit Repair Cloud.

At Tele-Target, I handled 200–300 outbound calls daily and achieved an 87% conversion rate. Earlier, at Celeada Company Limited, I resolved customer complaints and improved satisfaction ratings by 20%.

Experience

Work history, roles, and key accomplishments

Client Service Representative

The Credit Pros

Jan 2025 - Jan 2026 (1 year)

Resolved client inquiries and complaints via phone, email, and live chat, maintaining a 4.2/5 CSAT score. Improved First Contact Resolution by 12% and reduced ticket backlog by 15%.

Zendesk Salesforce Freshsales Credit Repair Cloud Microsoft Office Google Workspace Complaint Resolution De escalation Customer Retention First Contact Resolutions SLA Adherence Escalation Handling Client Onboarding Account Management

Telemarketer, Outbound Sales

Tele-Target

Nov 2023 - Sep 2024 (10 months)

Handled 200-300 outbound calls daily with an 87% conversion rate, above the 75% team benchmark. Generated 10-15 qualified leads weekly and sustained 94% quota attainment.

Salesforce Objection Handling Lead Follow Up Quota Attainment Outbound Calls

Telemarketer, Customer Accounts

Rent to Own Services

Apr 2022 - Aug 2023 (1 year 4 months)

Managed 200-250 outbound calls daily, closing 10-15 agreements weekly at 92% of target. Educated clients on payment obligations and agreement terms, reducing early terminations and defaults.

CRM Outbound Calls Client Education Agreements Management

Customer & Sales Representative

Celeada Company Limited

Jun 2017 - May 2019 (1 year 11 months)

Resolved high volumes of customer complaints, improving customer satisfaction ratings by 20%. Processed orders, returns, and exchanges accurately within company policy and SLA commitments.

Complaint Resolution Order Processing Returns Exchange SLA Adherence Sales