Boma Igbikisime
@bomaigbikisime
Dynamic sales professional with strong customer-service focus and proven lead conversion results.
NigeriaWhat I'm looking for
I am a results-driven sales and customer service professional with over four years of experience across B2B and B2C environments, including specialized credit repair work. I consistently achieve high lead-conversion rates, build trusted client relationships, and have led teams to record performance while coaching and training newer representatives.
I combine strong communication, critical thinking, and CRM proficiency to analyze client needs and deliver tailored solutions—having successfully helped hundreds of clients improve credit outcomes and driven measurable sales growth in real estate, insurance, and credit services.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Terra Developers Ltd
Mar 2025 - Jan 2026 (10 months)
Handled incoming customers, calls and appointments, conducted property tours and matched clients to suitable properties, and prospected new leads via cold calling and networking to drive sales.
Sales Representative
Credit Wellness LLC
Sep 2024 - Feb 2025 (5 months)
Managed inbound/outbound calls and CRM communications to maximize lead conversion, coached new reps, handled client billing on calls, and analyzed credit reports to remediate credit issues for hundreds of clients.
Customer Support Team Lead
North Star Insurance Advisors
Sep 2021 - Jul 2024 (2 years 10 months)
Led a 30-person team to a departmental record within five months, managed inbound/outbound support to maximize conversions, trained hires, and collaborated with QA to improve performance.
Customer Support Representative
PHED
Jun 2020 - Jun 2021 (1 year)
Managed inbound/outbound communications with prospective tenants, maintained Excel call logs and CRM correspondence, and documented feedback to improve service and retention.
Education
Degrees, certifications, and relevant coursework
University of Port Harcourt
Bachelor of Arts, Linguistics and Communication Studies
Bachelor of Arts in Linguistics and Communication Studies obtained from the University of Port Harcourt.
Availability
Location
NigeriaAuthorized to work in
Job categories
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