@chidinmaonyelike
Customer Service Officer at Fidelity Bank Plc helping customers use digital banking and resolving service complaints.
NigeriaAt Fidelity Bank Plc, I help customers with bank products and services, digital banking platforms, and ATM use. I also resolve complaints and escalate complex issues when needed.
Previously, I processed deposits, withdrawals, transfers, and payments as a Transaction Officer at Access Bank Plc. At GUO Logistics, I reduced customer complaint resolution time by 37% through proactive service methods.
Work history, roles, and key accomplishments
Fidelity Bank Plc
Jan 2024 - Present (2 years 9 months)
Attended to customers professionally and ensured excellent service delivery. Educated customers on bank products and services, assisted with digital banking platforms, and resolved complaints.
Access Bank Plc
Mar 2022 - Oct 2023 (1 year 7 months)
Processed deposits, withdrawals, transfers, and payments accurately. Balanced cash drawers, reconciled discrepancies, and ensured compliance with banking regulations.
GUO Logistics
Jan 2020 - Dec 2021 (1 year 11 months)
Reduced customer complaint resolution time by 37% and improved customer satisfaction through proactive service methods.
234 Drop Logistics Company
Jan 2018 - Dec 2020 (2 years 11 months)
Managed executive schedules, meetings, and travel arrangements. Prepared reports and presentations to support management decisions.
Government Science Secondary School, Jalingo
Jan 2017 - Dec 2018 (1 year 11 months)
Implemented efficient filing systems and coordinated school events.
Delizon and Elvee Hotel
Jan 2015 - Dec 2017 (2 years 11 months)
Streamlined onboarding and administrative processes.
Multichoice Nigeria Ltd
Jan 2011 - Dec 2013 (2 years 11 months)
Assisted customers and supported CRM-related service operations.
Degrees, certifications, and relevant coursework
Higher National Diploma, Mass Communication
Completed a Higher National Diploma in Mass Communication.
Ordinary National Diploma
Completed an Ordinary National Diploma.
Software and tools used professionally
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