I am a highly skilled customer service representative with 3 years of experience in various industries. I have a proven track record of providing exceptional service to clients, resolving inquiries, processing orders, and providing product information. I am proficient in using customer relationship management (CRM) software and have strong interpersonal skills, allowing me to build rapport with customers.
In my previous role at AL-BRETT, I provided exceptional customer service to clients through phone, email, and chat channels. I assisted customers with inquiries, product information, and order processing. I resolved customer complaints and issues promptly and effectively, ensuring customer satisfaction. I maintained accurate records of customer interactions and transactions in the CRM system. I also contributed to the development of training materials and resources for new hires.
At ALPHA PHARMACY, I gained experience in ecommerce and customer service. I updated and maintained customer databases and records, participated in team meetings and training sessions to enhance product knowledge and customer service skills. I conducted follow-up calls and emails to ensure customer satisfaction and address any outstanding issues. I handled escalated customer complaints with professionalism and empathy, and assisted with product inquiries and recommendations based on customer needs. I responded to customer inquiries and resolved issues related to billing, shipping, and product returns. I also processed orders and managed inventory to ensure timely delivery to customers.
