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Chidera Onunkwo

@chideraonunkwo

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I resolve complex customer issues and deliver high-volume banking, remote, and premium hospitality support.

Nigeria

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What I'm looking for

I'm looking for a customer service or administrative role where I can resolve customer issues, support efficient operations, handle sensitive information responsibly, and contribute to stronger customer experiences.

I'm currently providing frontline customer support at Keystone Bank Limited, helping customers with account inquiries, digital banking, loans, cards, KYC documentation, fraud concerns, and service requests.

At Asaba Airport Company, I managed concierge-level lounge experiences for private jet clients and 10–15 VIP guests daily. I improved premium lounge customer satisfaction by 30% through preference tracking and guest feedback.

Previously, I supported more than 80 clients weekly as a remote Customer Service Representative at Mac Financial Recovery Inc., maintaining 95% Zendesk documentation accuracy and helping reduce response times by 15%.

My background also includes supervising retail operations at Shekinah Glory Oil and Gas and customer care at Pax Pharmacy, where I improved efficiency, sales performance, and customer loyalty through hands-on service and team support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Keystone Bank Limited

Jan 2026 - Present (8 months)

Provided frontline support to customers on account inquiries, digital banking services, loans, and card-related issues. Resolved complaints and disputes promptly, ensuring high customer satisfaction and retention.

Customer Service Digital Banking Complaint Resolution KYC Fraud Escalations Account Maintenance Compliance Communication Skills

Lounge Executive

Asaba Airport Company

Feb 2025 - Jan 2026 (11 months)

Delivered concierge-level service to high-net-worth individuals, managing all aspects of their lounge experience. Improved customer satisfaction ratings by 30% through a redesigned guest engagement model.

Customer Service VIP Management Hospitality Problem Solving Coordination Communication Skills

Remote Customer Service Representative

Mac Financial Recovery Inc.

Jan 2023 - Dec 2023 (11 months)

Delivered Tier 1 and Tier 2 customer support to 80+ clients weekly via phone, email, and live chat. Maintained 95% accuracy in Zendesk CRM documentation and case management.

Customer Support Zendesk CRM SLA Onboarding Communication Skills

Supervisor

Shekinah Glory Oil and Gas Ltd

Jan 2018 - Dec 2018 (11 months)

Managed daily retail operations, including staff supervision, inventory control, cash handling, and customer service. Recruited, trained, and coached sales associates, driving a 30% increase in sales performance.

Supervision Inventory Management Cash Handling Customer Service Training Merchandising

Customer Care Representative

Pax Pharmacy

Jan 2017 - Dec 2017 (11 months)

Delivered exceptional customer support by resolving product inquiries and providing tailored recommendations. Exceeded sales targets by 30% through consultative selling and improved workflow efficiency.

Customer Service Sales Consultative Selling Communication Skills Workflow Optimization