Chidera Okafor

As a Relationship Manager, I drove business decisions, reduced operational costs, and consistently exceeded performance targets. I developed effective relationship strategies that increased client loyalty and retention while collaborating with internal teams to drive business growth.

In my role as an Office Assistant, I maintained workflow by refining standard operating procedures, coordinated high-profile events, and developed a comprehensive calendar system to ensure seamless scheduling.

As a Customer Support Officer, I prospected and qualified new sales leads, scheduled meetings, and delivered presentations. I maintained a well-developed pipeline of prospects and communicated product pain points to relevant departments.

In my role as an Administrative Assistant, I managed front-desk operations, performed general administrative tasks, and maintained an organized office environment. I was responsible for coordinating meeting-room calendars and ensuring efficient office operations.

Completed a course in Air Ticketing and Reservation, focusing on the processes and systems involved in airline ticketing and customer service.

Completed a course in Customer Service Management, emphasizing effective communication, customer engagement, and service excellence.

Studied History and International Relations, focusing on the dynamics of global interactions, historical contexts, and the impact of international policies.