Open to opportunities

Chibuike Okechukwu

@chibuikeokechukwu

Message

Customer-focused service agent skilled in complaint resolution and technical support.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can apply communication and problem-solving skills, grow in technical support, and contribute to a collaborative, service-oriented team.

I am a customer service professional with hands-on experience as a Computer Operator and Customer Service representative, combining strong communication, problem-solving and interpersonal skills to support customers effectively.

At Kings Concept Computer I maintained accurate customer records in CRM systems, resolved complaints with practical solutions, and supported users with computer tasks, printing, file preparation and online payments.

My engineering education in Metallurgical and Material Engineering and certifications in health, safety and project management have strengthened my technical proficiency, attention to detail and commitment to safety and quality.

I bring a strong work ethic, collaborative attitude and proven ability to build cordial customer relationships; I aim to apply these strengths to deliver excellent customer support and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Kings Concept Computer

Jan 2021 - Dec 2023 (2 years 11 months)

Maintained accurate customer records and resolved customer complaints by diagnosing issues and delivering effective solutions; assisted users with computer tasks, printing, and online payments to improve service satisfaction.

Customer Support Complaint Resolution CRM Microsoft Office Troubleshooting Time Management Attention To Detail

Education

Degrees, certifications, and relevant coursework

Enugu State University of Science and Technology

Bachelor of Engineering, Metallurgical and Material Engineering

2017 - 2022

Completed a Bachelor of Engineering in Metallurgical and Material Engineering with coursework and practical training relevant to materials, metallurgy, and manufacturing processes.