Chiara Kratzer

Led the customer support team, including training new employees and managing team and shift planning. Coordinated with other departments and worked within customer support processes for iGaming compliance needs.

Provided senior-level customer support in an iGaming environment, handling customer inquiries while applying internal guidelines. Collaborated closely with other departments via CRM-related workflows to support case handling.

Served as an interior design consultant, advising customers on design and product choices. Supported sales through client communication and tailored recommendations.

Handled customer support requests for MerkurBets and supported cases through established tools and processes. Worked with internal compliance/risk and guideline frameworks relevant to iGaming customer interactions.

Sold delicacies and supported in-store operations by preparing items and performing quality checks. Applied sales strategies focused on price stability, emotional selling, and effective customer management.

Worked as a hairdresser at Salon Sandra, delivering hairdressing services and continuing skill development through workshops. Supported client communication and service execution in a salon setting.

Provided hairdressing services as a fully trained hairdresser at Salon Sandra. Performed salon work with a focus on service quality and workshop-informed techniques.

Completed hairdresser trainee work at Salon Sandra, building foundational skills and participating in barber/trendcut learning. Supported salon services while developing practical hairdressing competence.

Completed vocational schooling at LBS 7 Graz as a trainee hairdresser from 2016 to 2019.

Attended high school at ECOLE Güssing from 2014 to 2016.

Attended middle school in Rudersdorf from 2010 to 2014.

Attended elementary school in Fürstenfeld from 2006 to 2010.