Looking for a job

Chiara Cantù

@chiaracantu

Hospitality professional at Trattoria Cantù dal 1897, coordinating restaurant service, events, reservations and staff training.

Switzerland

Message

What I'm looking for

I'm seeking a role in a dynamic environment where I can contribute with professionalism and enthusiasm.

At Trattoria Cantù dal 1897, I supported daily restaurant management and coordinated staff to provide high-quality customer service. I also managed events, staff training, reservations and guest complaints.

During my front office internships at Kempinski Hotel San Lawrenz, ParkHotel Delta Wellbeing Resort and Hotel Nettuno, I handled guest check-ins and check-outs, reservations and billing. I also assisted guests and coordinated phone and email communications.

I hold a Bachelor of Arts with Distinction in Hotel and Hospitality Management. I'm seeking a role in a dynamic environment where I can contribute with professionalism and enthusiasm.

Experience

Work history, roles, and key accomplishments

Service Manager

Trattoria Cantù dal 1897

Nov 2024 - Sep 2026 (1 year 10 months)

Provided support in daily restaurant management, coordinated staff to ensure high-quality customer service, and managed events, staff training, reservations, and complaints. Monitored inventory, assisted with budget control, and managed and updated the website.

Staff Coordination Event Management Training Reservations Complaint Handling Inventory Management Budget control Website Management

Front Office Agent - Internship

Kempinski Hotel San Lawrenz

May 2024 - Nov 2024 (6 months)

Handled check-in and check-out operations, rooming, financial transactions, and billing procedures. Coordinated phone and email communications, promoted hotel services, assisted with daily operations, and managed guests' needs and requests.

Check in Check out Financial Transactions Billing Communication Skills Customer Service Hotel Operations

Receptionist - Internship

ParkHotel Delta Wellbeing Resort

Apr 2023 - Sep 2023 (5 months)

Handled front office operations including check-in/check-out, customer assistance, transactions, billing, and promotion of hotel services. Coordinated reservations, cancellations, and modifications, managed emails and phone calls, and maintained documentation and data.

Front Office Check in Check out Customer Service Reservations Communication Skills Documentation Data Management

Bartender

Trattoria Cantù dal 1897

Jun 2021 - Sep 2022 (1 year 3 months)

Prepared and served alcoholic and non-alcoholic beverages, provided efficient customer service, took orders, handled cash and card payments, maintained cleanliness and stock of the bar, and ensured compliance with hygiene and safety standards.

Bartending Customer Service Cash Handling Payment Processing Inventory Hygiene Standards

Receptionist - Internship

Hotel Nettuno

Sep 2021 - Oct 2021 (1 month)

Handled front office procedures including check-in and check-out, customer assistance, and promotion of hotel services. Coordinated reservations, handled incoming calls, and supported event organization.

Front Office Check in Check out Customer Service Reservations Communication Skills Event Support