
yesenia gomez
@yeseniagomez1
Adaptable professional with experience in administration, management, hospitality, customer service and housekeeping, with strong organizational skill
What I'm looking for
I am a highly motivated, reliable and adaptable professional with experience in administration, management, hospitality, customer service and housekeeping. Throughout my career, I have developed strong organizational, communication and problem-solving skills, as well as the ability to manage responsibilities efficiently in busy working environments.
As a Bar Manager / Waitress at Kupela Cervecería, I was responsible for managing daily bar operations, coordinating and supervising staff, training new team members, handling payments, monitoring stock, preparing sales reports and ensuring smooth day-to-day operations. This experience strengthened my leadership, administrative and organizational skills, as well as my ability to make decisions and solve problems independently.
I also have experience in housekeeping at Radisson Blu in Luzern, where I was responsible for preparing guest rooms according to hotel standards, maintaining high levels of cleanliness and hygiene, and responding professionally to guest requests. My hospitality experience has taught me to pay close attention to detail while maintaining efficiency and a high level of customer service.
I am a quick learner who adapts easily to new environments and responsibilities. I am comfortable working independently or as part of a team, and I always approach my work with professionalism, responsibility and a strong work ethic. I am open to new opportunities where I can use my administrative, organizational and management skills while continuing to learn and grow professionally.
Experience
Work history, roles, and key accomplishments
Maintained efficiency in a busy environment, responded promptly to guest requests, prepared rooms to hotel high standards, and followed safety and sanitation procedures.
Ice Cream Server
Arrivati Gelateria
Mar 2025 - Nov 2025 (8 months)
Maintained cleanliness of the serving area and equipment, collaborated with team members to handle busy periods, and adapted to a fast-paced environment while maintaining high service standards.
Bar Manager / Waitress
Kupela Cervecería
Mar 2024 - Jan 2025 (10 months)
Managed daily bar operations, trained and supervised bar staff, handled cash register and payments, maintained inventory, and resolved customer complaints to enhance guest experience.
Waitress
Txanela
Jun 2023 - Mar 2024 (9 months)
Delivered orders promptly, managed multiple tables simultaneously, handled customer complaints, and followed health and safety guidelines to ensure a clean and safe environment.
Housekeeper
Hotel Alameda
Jun 2022 - Jun 2023 (1 year)
Maintained cleanliness of guest rooms and public areas, changed linens, made beds, replenished amenities, and reported maintenance issues promptly.
Education
Degrees, certifications, and relevant coursework
Centro de Estudios Aeronáuticos
Cabin Crew Attestation (EASA), Aviation
Completed Cabin Crew Attestation (EASA) in 2025.
Centro de Estudios Aeronáuticos
Amadeus Reservation System Course, Reservation Systems
Completed Amadeus Reservation System Course in 2025.
CIFP MEKA LHII
Administrative Assistant, Administration
Completed Administrative Assistant program in 2021.
Cambridge Kristau Eskola
First Certificate B2, English
Earned First Certificate B2 in 2020.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
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