Chiamara Hope
@chiamarahope
I streamline travel, customer service, and administrative operations that improve client satisfaction and bookings.
NigeriaWhat I'm looking for
I'm currently managing flight bookings, hotel reservations, and visa applications at KeyStyle Group of Company, with a focus on accurate, timely service and tailored tourism products.
I've supported clients across travel, taxi dispatch, events, and administrative operations, maintaining 95%+ client satisfaction and a 98% complaint-resolution rate.
At Obiagu VIP Lounge and Event Center, I managed calendars, event bookings, payments, invoices, and filing systems. I also generated leads and developed event packages that increased client bookings by 25%.
I use Google Suite, Zendesk, Microsoft Teams, QuickBooks, Xero, and travel booking platforms to keep workflows organized, records accurate, and customers supported.
Experience
Work history, roles, and key accomplishments
Travel and Tourist Officer
KeyStyle Group of Company
Jan 2024 - Present (2 years 8 months)
Manage flight bookings, hotel reservations, and visa applications for clients, ensuring 100% accuracy and timely processing. Conduct research to identify tourist needs and preferences, contributing to the development of tailored tourism products.
Customer Service Officer
Countryside Taxi
Feb 2023 - Dec 2023 (10 months)
Handled taxi bookings, dispatch, and customer inquiries, ensuring prompt and efficient service delivery. Resolved customer complaints with a 98% resolution rate, enhancing customer loyalty and satisfaction.
Administrative Assistant/Account Executive
Obiagu VIP Lounge and Event Center
Jan 2020 - Jan 2023 (3 years)
Managed calendars, schedules, and event bookings, ensuring seamless coordination and execution. Processed payments, invoices, and maintained filing systems, improving record-keeping accuracy by 30%.
Education
Degrees, certifications, and relevant coursework
University of Benin
Bachelor of Science, Entrepreneurship Studies
Bachelor of Science in Entrepreneurship Studies from the University of Benin, Benin City, Edo State, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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