joy akowonlehin
@joyakowonlehin
Detail-oriented Administrative Assistant with a commitment to service excellence.
What I'm looking for
I am a highly driven and detail-oriented Administrative Assistant with a proven track record in office operations, calendar management, and client support. My organizational skills and precision in documentation have been recognized throughout my career, and I am committed to service excellence. I possess a strong command of the Microsoft Office Suite and excel in time management and cross-functional collaboration.
Currently, I work as an Administrative Assistant and Ticketing and Reservation Officer at Bellagio Airlines, where I manage travel bookings and customer queries efficiently. My previous experience includes supporting international travel logistics and providing top-tier client service as a Travel Consultant. I am passionate about contributing to an organization that values efficiency, professionalism, and proactive problem-solving.
Experience
Work history, roles, and key accomplishments
Administrative Assistant / Ticketing and Reservation Officer
Bellagio Airlines
Feb 2024 - Present (1 year 6 months)
Booked and issued both domestic and international travel tickets using the Sabre Global Distribution System (GDS). Handled customer queries on a weekly basis, efficiently resolving complaints, processing cancellations, and managing change requests.
Administrative Support / Travel Consultant
Lightheights Global Services
Jan 2023 - Dec 2023 (11 months)
Managed visa applications, interview appointments, and customer documentation. Supported international travel logistics and communicated effectively with clients on complex requirements.
Front Desk & Customer Service Attendant
TcGrills
Mar 2022 - Dec 2022 (9 months)
Delivered professional front desk service, responding to customer inquiries and managing in-person and phone communications. Supported order tracking, handled payments, and escalated client issues when necessary.
Education
Degrees, certifications, and relevant coursework
University of Ilorin
Bachelor of Arts in Education, English
2018 - 2022
Completed a Bachelor of Arts in Education with a focus on English. Gained comprehensive knowledge in English language and literature, preparing for a career in education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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