joy akowonlehinJA
Open to opportunities

joy akowonlehin

@joyakowonlehin

Detail-oriented Administrative Assistant with a commitment to service excellence.

Nigeria
Message

What I'm looking for

I seek a role in a dynamic organization that values efficiency and growth.

I am a highly driven and detail-oriented Administrative Assistant with a proven track record in office operations, calendar management, and client support. My organizational skills and precision in documentation have been recognized throughout my career, and I am committed to service excellence. I possess a strong command of the Microsoft Office Suite and excel in time management and cross-functional collaboration.

Currently, I work as an Administrative Assistant and Ticketing and Reservation Officer at Bellagio Airlines, where I manage travel bookings and customer queries efficiently. My previous experience includes supporting international travel logistics and providing top-tier client service as a Travel Consultant. I am passionate about contributing to an organization that values efficiency, professionalism, and proactive problem-solving.

Experience

Work history, roles, and key accomplishments

BA
Current

Administrative Assistant / Ticketing and Reservation Officer

Bellagio Airlines

Feb 2024 - Present (1 year 6 months)

Booked and issued both domestic and international travel tickets using the Sabre Global Distribution System (GDS). Handled customer queries on a weekly basis, efficiently resolving complaints, processing cancellations, and managing change requests.

LS

Administrative Support / Travel Consultant

Lightheights Global Services

Jan 2023 - Dec 2023 (11 months)

Managed visa applications, interview appointments, and customer documentation. Supported international travel logistics and communicated effectively with clients on complex requirements.

TC

Front Desk & Customer Service Attendant

TcGrills

Mar 2022 - Dec 2022 (9 months)

Delivered professional front desk service, responding to customer inquiries and managing in-person and phone communications. Supported order tracking, handled payments, and escalated client issues when necessary.

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Arts in Education, English

2018 - 2022

Completed a Bachelor of Arts in Education with a focus on English. Gained comprehensive knowledge in English language and literature, preparing for a career in education.

Tech stack

Software and tools used professionally

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joy akowonlehin - Administrative Assistant / Ticketing and Reservation Officer - Bellagio Airlines | Himalayas