Looking for a job

Chiamaka User

@chiamakauser5

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I resolve banking and digital support issues while improving quality, accuracy, and customer outcomes.

Nigeria

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What I'm looking for

I'm looking for a customer support or quality-focused role where I can resolve customer issues, improve service accuracy, collaborate across teams, and grow in a structured, customer-first environment.

At United Bank for Africa, I supported customers across in-person, phone, and email channels, resolving account, transaction, mobile banking, and internet banking issues. I progressed from Teller Understudy to Customer Service Officer within one month while maintaining accurate records and KYC compliance.

I've also improved quality across remote global teams at Turing, led programme reporting volunteers at Jobberman, and streamlined editorial workflows at LivingHope Magazine. I bring careful troubleshooting, clear written communication, data validation, and a customer-first approach to every support interaction.

Experience

Work history, roles, and key accomplishments

Customer Service Officer

United Bank for Africa

Feb 2026 - Jul 2026 (5 months)

Served as the first point of contact for customers, resolving account inquiries, complaints, and service issues through in-person, phone, and email support. Guided customers through digital banking services and maintained records in compliance with KYC requirements.

Customer Support Complaint Resolution Troubleshooting Digital Banking KYC Compliance Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Tai Solarin University of Education

Bachelor of Library and Information Science, Library and Information Science

2017 - 2022

Grade: Second Class Upper (Hons)

Earned a Bachelor of Library and Information Science with Second Class Upper honors, developing strong research, information management, and organizational skills.