Open to opportunities

Chiamaka Eric Mbah

@chiamakaericmbah

Message

I resolve customer issues through empathetic live chat, email support, and organized customer success workflows.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support or customer success role where I can resolve customer issues, build positive relationships, use support tools, and continue learning best practices.

I've supported customers through live chat, email, and relationship-focused service at Eco Stitches & Textiles, managing consultations from inquiry to delivery and resolving order-related concerns.

Through my independent customer support portfolio, I create support workflows, KPI dashboards, case studies, and documentation that demonstrate structured, empathetic issue resolution. At Elects Network, I coordinated team and client communication, managed administrative operations, and maintained organized project records while meeting deadlines.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Independent Portfolio

Jan 2026 - Present (7 months)

Respond to customer inquiries with empathy and professionalism. Resolve customer concerns using structured problem-solving techniques and develop support workflows and KPI dashboards.

Email Support Customer Relationship Management Customer Success Active Listening Conflict Resolution Problem Solving Time Management Documentation Google Workspace Microsoft Office Slack Zoom Canva Trello Zendesk HubSpot

Customer Relations & Tailor

Eco Stitches & Textiles

Jan 2025 - Dec 2026 (1 year 11 months)

Managed customer consultations from inquiry to delivery, handled complaints and resolved order-related issues, and built strong customer relationships through clear communication.

Customer Relationship Management Problem Solving Time Management Documentation

Visual Assistant

Elects Network

Jan 2023 - Dec 2025 (2 years 11 months)

Coordinated communication between team members and clients, managed administrative and operational tasks, and maintained organized documentation and project records.

Time Management Documentation Google Workspace Microsoft Office Slack Zoom Trello