Chiamaka Chilaka

I’m a customer-focused Customer Success Manager with experience driving customer adoption, retention, and loyalty through strong relationship management and proactive support. In my current role at PAGES BY DAMIXFLUTTERWAVE, I manage a portfolio of customers as the primary point of contact, ensuring customers achieve their business objectives with timely onboarding and product training.

I’ve maintained a customer satisfaction (CSAT) score of over 90% and reduced customer churn by implementing proactive engagement and retention strategies. I monitor customer health metrics and engagement levels to identify risks early, handle escalations with urgency, and collaborate with Sales, Product, and Support teams to resolve issues and improve the overall customer experience. Previously, as a Customer Response Officer, I resolved inquiries across phone, email, and in-person channels, tracked interactions in CRM systems, and improved response times through structured follow-up processes.