Looking for a job

Cheyann Mitchell

@cheyannmitchell

Message

Collections Associate at Specialty Program Group who built the division aging report template.

United States

Message

What I'm looking for

I'm seeking to use my financial operations experience to support mission-driven organizations.

At Specialty Program Group, I oversee collections across 7+ DBI divisions and present aging reports and NOIC status updates to leadership. I also designed and built the division aging report template now used across the team.

Previously, as a Claims Consultant at Founder Shield, A Baldwin Company, I handled P&C claims advocacy across multiple coverage lines. I worked with adjusters and examiners to evaluate liability, negotiate settlements, and support timely claim closure.

At Sompo International, I managed past-due accounts, researched unallocated payments, and created process guides for the collections department. Earlier, I managed benefits accounts at Bell Anderson Insurance and The Hartford, and conducted loan closings as a Certified Notary Signing Agent.

Experience

Work history, roles, and key accomplishments

Current

Collections Associate

Current

Specialty Program Group

Sep 2025 - Present (1 year 1 month)

Oversee collections activity across 7+ divisions, manage aging portfolios, and present monthly reports to leadership. Designed division aging report template and trained team members on OneNote workflows.

Collections Accounts Receivable Financial Reporting Aging Analysis OneNote Training Reconciliations

Claims Consultant

Founder Shield

Feb 2022 - Mar 2025 (3 years 1 month)

Handled P&C claims advocacy across multiple coverage lines, served as primary client contact, and collaborated with adjusters to evaluate liability and negotiate settlements. Led new hire training on claims processes.

P&C Claims Claims Advocacy EPL D&O Cyber Tech E&O Auto Workers’ Compensation Property General Liability Client Communication Negotiation Training

Operations Collection Associate

Sompo International

May 2020 - Feb 2022 (1 year 9 months)

Managed a portfolio of accounts 60+ days past due, executed daily outreach, and resolved unallocated payments. Developed broker relationships, created process guides, and led onboarding training.

Collections Accounts Receivable Cash Application SAP FSCD Workday Excel V Lookups XLOOKUP Pivot Tables Training Broker Relations

Client Relationship Associate

The Hartford

Nov 2018 - Mar 2020 (1 year 4 months)

Managed a book of business, assisted with benefit enrollment and policy renewals, and negotiated with underwriters. Led implementation of new client policies.

Customer Relationship Management Benefits Administration Policy Renewal Negotiation Underwriting Onboarding

Certified Notary Signing Agent

Self-Employed

Jan 2017 - Nov 2018 (1 year 10 months)

Conducted loan closings for title and mortgage companies, verified identities, and notarized mortgage documents. Maintained confidentiality and adhered to federal privacy regulations.

Notary Loan Closings Mortgage Documentation Identity Verification Confidentiality Compliance

Benefits Account Manager

Bell Anderson Insurance

Apr 2014 - Jan 2017 (2 years 9 months)

Delivered end-to-end account management for health and dental benefit groups, including quoting, cost analysis, renewals, and enrollment. Worked with carriers and managed enrollment platforms.

Benefits Administration Account Management Quoting Cost Analysis Renewals Enrollment Maxwell Carrier Relations