Tiffany Wilson

I am a results-driven Collections Manager with 17 years leading high-performing teams to maximize debt recovery and operational efficiency.

I build strategic training programs and call calibration processes that improved collections success by 20% and reduced administrative workload through process improvements. I hold licenses as a Florida Licensed Insurance Adjuster and a Notary Public, which I leverage to resolve insurance disputes and ensure legal documentation accuracy.

My strengths include compliance and risk control, negotiation and settlement, performance tracking, and workflow optimization, all applied with a people-first leadership style. I coach agents, conduct targeted performance evaluations, and use data-driven reporting to identify improvement opportunities.

I seek to drive measurable results, elevate team performance, and implement scalable processes in a collaborative, metrics-driven organization.