At Capella BPO, Inc., I conducted B2B web research, lead generation, and contact verification for U.S. and international client projects. I identified decision-makers and verified company and contact information using online sources and databases.
I maintained accurate CRM and spreadsheet records through data entry, validation, deduplication, and cleanup. I also built and qualified prospect lists according to client-defined targeting criteria.
I performed quality checks to catch inaccurate, incomplete, duplicate, or inconsistent data before delivery. I supported team operations by reviewing work, providing process guidance, and assigning tasks.
Earlier, at Romac Agency Services, I managed project timelines and coordination tasks and conducted business research to support outreach and development opportunities. My other experience includes customer service at Teletech Holdings, Inc. and accounting and administrative support at Filipinas Pacific Rim Corp.
