At Indigo Beam Consulting, I assessed operational breakdowns and traced them to inconsistent data, limited resource visibility, fragmented onboarding, and missing system records.
I built forward resource and staffing forecasts, redesigned onboarding and offboarding with an IT-integrated portal, and standardized reporting across six department heads. The changes cut onboarding/offboarding cycle time by about 30%, achieved 100% laptop recovery, and raised forecast accuracy from 60% to 98%.
At CGI Technologies and Solutions, I led Lean initiatives, workflow automation, and reporting standardization for a 2,000+ employee business unit, improving operational effectiveness by 15%. I also managed cross-functional improvement projects and modeled utilization and cost to redirect staff instead of hiring, saving $1.2M.
Earlier at CGI Technologies and Solutions, I led a 60+ person global team and applied change management frameworks to client transformation programs for 40+ clients. Those programs raised client satisfaction by 15% and improved profitability by $750K annually.
