CJCherryl Jackson
@cherryljackson
Experienced customer service executive with a focus on client relations.
United StatesWhat I'm looking for
With over 15 years of experience in client relations and operational support, I have honed my skills in delivering exceptional customer service and optimizing business operations. My expertise lies in resolving inquiries, managing financial transactions, and ensuring regulatory compliance. I am detail-oriented and committed to enhancing productivity and customer satisfaction through efficient process streamlining.
Throughout my career, I have worked in various roles, including my current position as a Warehouse Fulfilment Associate at Amazon, where I examine returned packages and manage inventory with precision. Previously, I served as a Research Specialist at Assurant Group, where I oversaw homeowners' insurance payments and effectively handled customer inquiries. My ability to manage escalated issues and enhance operational efficiency has resulted in increased customer loyalty and satisfaction.
Experience
Work history, roles, and key accomplishments
Warehouse Fulfilment Associate
Amazon
Sep 2018 - Feb 2019 (5 months)
Examine and assess returned packages to detect any damage and ensure proper restocking for resale. Select and assemble customer orders while confirming order accuracy and managing inventory through cycle counts and amnesty control. Utilize virtual tools to identify missing or misplaced packages, improving storage precision and productivity.
Research Specialist / Customer Service
Assurant Group
Jun 1998 - Feb 2019 (20 years 8 months)
Oversaw and processed homeowners' insurance payments from escrow accounts to ensure accurate and timely updates. Handled customer inquiries and complaints regarding escrow charges for homeowner insurance to address concerns effectively. Examined and assigned claims to the appropriate departments for streamlined processing and managed escalated escrow charge issues efficiently.
Education
Degrees, certifications, and relevant coursework
Business Education Institute
Diploma, Business
Completed a diploma program focusing on business education.
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Cherryl?
You can contact Cherryl and 90k+ other talented remote workers on Himalayas.
Message CherrylFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
