Open to opportunities

Cheri Hill

@cherihill

Remote-ready virtual receptionist and customer support professional, calm and organised in call handling and appointment coordination.

Portugal

Message

What I'm looking for

I’m looking for a stable, long-term online role where I can handle calls calmly, manage appointments accurately, and support customers reliably—ideally through structured workflows in virtual reception or customer support.

I am a remote-ready virtual reception and customer support professional known for a calm, reassuring phone manner, excellent organisation, and accurate follow-through of structured workflows. I’ve supported clients across property, insurance, and administrative environments, handling enquiries with patience and clarity.

From 2016–2019, I worked as a remote freelance receptionist, managing high volumes of inbound calls for multiple client companies. I logged accurate messages, followed scripts, updated calendars, and used CRM/helpdesk systems while delivering consistent, professional service working independently from home.

Between 2019–2024, I strengthened my reliability and self-management through full-time family caregiving and major home relocation administration. I now feel fully settled, equipped for remote work, and ready to return to a stable, long-term online role in virtual reception, customer support, or appointment coordination.

Experience

Work history, roles, and key accomplishments

Family Caregiver

Private

Aug 2019 - May 2021 (1 year 9 months)

Provided 24/7 personalised family care with empathy, patience, and reliability. Managed appointments, schedules, and household administration independently.

24 Hour Caregiving Services Appointment Scheduling Household Administration client support Reliability Empathy Problem Solving

Freelance Receptionist

Norango

Sep 2016 - Sep 2019 (3 years)

Handled high volumes of inbound calls for multiple client companies using remote call-handling systems. Logged accurate messages, followed scripts, and updated calendars.

Inbound Calls Call Handling Calendar Management Independent work

Receptionist

Imobitabua

Jan 2007 - Jan 2010 (3 years)

Managed incoming calls, greeted visitors, and coordinated property viewings. Performed filing, correspondence, and data entry to support daily office operations.

Property Viewings Coordination Filing Correspondence Data Entry Office Support Customer Service

Caterer

Macs Bar

Jan 2002 - Jan 2004 (2 years)

Prepared and served food and beverages while following hygiene and safety standards. Provided friendly customer service, handled cash/card payments, and assisted with event setup.

Hygiene and Safety Standards Customer Service Serving

Bartender

Wheatsheaf

Jan 1996 - Jan 1997 (1 year)

Operated the bar, prepared drinks, and provided efficient customer service. Managed cash transactions and balanced the till.

Drink Preparation Customer Service Cash Transactions

Insurance Negotiator

Waltham Abbey Insurance

Jan 1995 - Jan 1996 (1 year)

Processed motor insurance quotations, renewals, and mid-term changes. Handled inbound/outbound calls and supported clients with claims and queries.

Motor Insurance Insurance Renewals MID Changes Inbound Outbound Calls Claims Handling

PA to Company Director

Rutledge Contracts

Jan 1990 - Jan 1992 (2 years)

Provided administrative support including diary and call management. Coordinated meetings, prepared documentation, handled basic accounts, and managed out-of-hours emergency service calls.

PRS Diary Management Call management Meeting Coordination Documentation Preparation