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Cherif adel

@cherifadel

Customer Service Agent at Sutherland supporting Bell Canada internet customers with technical troubleshooting.

At Sutherland, I provide technical support and customer service to Bell Canada internet customers. I troubleshoot connectivity problems and modem faults, and explain solutions clearly.

During my internship at LVX, I assisted with developing and implementing smart home automation systems. I also developed a mobile application for the Bibliotheca Alexandrina museum as my graduation project.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Sutherland

Apr 2025 - Present (1 year 6 months)

Provided technical support and customer service to Bell Canada internet service customers. Troubleshot and resolved technical issues including connectivity problems and modem faults.

Technical Support Troubleshooting Customer Service Communication Skills

Intern

LVX

Dec 2024 - Dec 2024 (0 months)

Assisted in the development and implementation of smart home automation systems. Gained hands-on experience with IoT devices, home automation protocols, and system integration.

IoT home automation System Integration

Salesman

Al Ahram Cookware

Jun 2024 - Oct 2024 (4 months)

Handled sales transactions and maintained inventory records. Developed strong communication and customer service skills.

Sales Inventory Management Communication Skills Customer Service

Education

Degrees, certifications, and relevant coursework

The Egyptian E-learning University

Bachelor of Science, Computer Science

2021 - 2024

Grade: Very Good

Bachelor of Science in Computer Science with a Very Good grade. Graduation project involved developing a mobile application for a museum at the Bibliotheca Alexandrina.