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Eslam Eldeeb

@eslameldeeb

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Mechatronics engineer at Nile University who developed an IoT irrigation system using predictive control.

Egypt

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At Nile University, I developed a Smart Irrigation System using IoT, applying ARX model predictive control to optimize water usage. I also designed and implemented its data acquisition system for real-time sensor data.

At VOIS, I handled Home Broadband technical support and billing queries before moving into Subject Matter Expert and Performance Manager roles. I resolved complex complaints, analyzed performance, and supported advisor development.

Experience

Work history, roles, and key accomplishments

Subject Matter Expert

VOIS

Jan 2022 - Dec 2025 (3 years 11 months)

Resolved complex complaints for Egypt and India, monitored advisor actions on customer accounts, and provided necessary support. Conducted analysis and created reports with high accuracy.

Complaint Resolution Analysis Reporting Monitoring Customer Support

Performance Manager

VOIS

Mar 2024 - Aug 2024 (5 months)

Drove performance and ensured agents achieved targets through daily analysis and development plans. Monitored calls, conducted coaching sessions, and organized training for underperformers.

Performance Management Coaching Training Data Analysis Team Leadership Quality Assurance

International Account Advisor

VOIS

Jan 2019 - Dec 2022 (3 years 11 months)

Handled Home Broadband activation and provided advanced technical support for WiFi, router configuration, speed optimization, and outages. Assisted UK-based small and medium businesses with billing queries and account management.

Technical Support WiFi Router Configuration Billing Account Management Customer Service