Ahmed Emad
@ahmedemad5
I resolve IT issues and deliver reliable first-line technical support.
EgyptWhat I'm looking for
I'm providing first-line IT support at Concentrix, troubleshooting hardware, software, account, access, and connectivity issues while maintaining high resolution quality and customer satisfaction.
My background also includes customer support, teaching programming to students, and building Flutter applications including Meal Mate and MedEase. I bring networking fundamentals, Windows troubleshooting, Active Directory basics, and a practical problem-solving mindset to fast-paced support environments.
Experience
Work history, roles, and key accomplishments
IT Help Desk
Concentrix
Jun 2026 - Present (3 months)
Providing first-line IT support for hardware, software, and account-related issues. Diagnosing and troubleshooting technical problems, escalating complex issues as needed.
Education
Degrees, certifications, and relevant coursework
Zagazig University
Bachelor of Engineering, Computer Science
Pursuing a degree in Computer Science from the Faculty of Engineering, with expected graduation in July 2025.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
Skills
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