chennylou User
@chennylouuser
Customer-focused Virtual Assistant skilled in property management, healthcare support, and technical support.
PhilippinesWhat I'm looking for
I’m a customer-focused Virtual Assistant with nearly four years of experience supporting customers through inbound and outbound calls, email, and chat. I bring strong problem-solving, organization, and multitasking, with a consistent focus on delivering exceptional customer experiences.
In homecare and healthcare support, I strictly follow HIPAA guidelines to protect PHI, verify patient information before discussing care, and coordinate nurse visits and appointments. In property management, I work in AppFolio to create and track work orders, coordinate vendors and repairs, and communicate with tenants on schedules and updates—prioritizing emergency maintenance when needed.
Experience
Work history, roles, and key accomplishments
Home Care Virtual Assistant
StaffHero PH
Nov 2025 - Jun 2026 (7 months)
Handled inbound and outbound calls, emails, and text communications while strictly following HIPAA guidelines and protecting protected health information. Coordinated caregiver onboarding follow-ups and scheduled nurse visits and appointments, including timesheet and care-log monitoring.
Created, updated, and tracked work orders in AppFolio and coordinated with property managers, maintenance technicians, and third-party vendors to schedule and complete repairs. Communicated with tenants through the AppFolio Resident Portal and prioritized emergency maintenance requests.
Customer Service Representative
iQor PH
Jul 2023 - Feb 2024 (7 months)
Managed inbound and outbound customer interactions, including processing orders, returns, refunds, and service requests while maintaining a positive customer experience. Resolved inquiries across products, services, accounts, billing, and orders and met performance metrics such as CSAT and response time.
Provided technical support for Comcast/Xfinity by troubleshooting internet, cable TV, voice, and equipment issues and guiding customers through clear troubleshooting steps. Escalated complex problems to advanced support teams and scheduled technician appointments when remote resolution was not possible.
Education
Degrees, certifications, and relevant coursework
St. John Paul II College of Davao
Senior High School, Accountancy, Business & Management
2018 - 2020
Completed Senior High School studies in Accountancy, Business & Management at St. John Paul II College of Davao from 2018 to 2020.
Jesus J. Soriano National Highschool
Junior High School, General Education
2014 - 2018
Completed Junior High School at Jesus J. Soriano National Highschool from 2014 to 2018.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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