Open to opportunities

Chelu David

@cheludavid

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Client onboarding and operations specialist with 7+ years in SaaS, paid media, and Salesforce.

Philippines

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What I'm looking for

I seek a role enabling client onboarding and operations in a collaborative, process-driven team where I can streamline workflows, ensure data integrity, and support scalable launches.

I am a Client Onboarding & Operations Specialist with 7+ years of experience across SaaS, paid media, sales, and client-facing roles. I focus on accurate account setups, access management, and smooth handovers between teams.

At SiteMinder I lead end-to-end onboarding workflows, manage Salesforce records and dashboards, and coordinate with Sales, Finance, and Marketing to keep launches on schedule. Previously, I supported Google Ads onboarding and optimization for global advertisers at Concentrix, consistently meeting performance targets.

My strengths include process documentation, audits, and scalable operational practices, backed by hands-on experience with Google Ads, Meta Business Suite, GA4, GTM, and Salesforce. I excel in cross-functional, remote, and asynchronous collaboration.

I bring a detail-oriented, process-driven approach to client enablement, aiming to reduce onboarding friction, maintain data integrity, and deliver high-quality client experiences that support revenue and retention goals.

Experience

Work history, roles, and key accomplishments

Current

Partner Enablement Specialist

Current

SiteMinder

Apr 2025 - Present (10 months)

Led end-to-end onboarding workflows, managed Salesforce records and audits, and coordinated cross-functional teams to resolve blockers and maintain launch timelines.

Client Onboarding Salesforce Google Drive Task Management

Google Ads Specialist

Concentrix

Dec 2022 - Oct 2024 (1 year 10 months)

Supported Google Ads account onboarding and optimization for global advertisers, handled access and billing setup, and managed client communication to meet performance and revenue targets.

Google Ads Onboarding Billing Client Communication Troubleshooting

Business Sales Manager

Full Potential Solutions

May 2022 - Nov 2022 (6 months)

Managed full sales and onboarding lifecycle for SaaS VoIP solutions, conducted product demonstrations, supported technical setup, and maintained CRM accuracy.

SaaS Sales Onboarding CRM Management Product Demos Technical Setup Client Relationship Management

Content Moderator

TaskUs

Jun 2019 - May 2022 (2 years 11 months)

Reviewed high-risk content and enforced platform policies with strict accuracy and compliance standards, escalating cases and contributing to quality improvements in high-volume workflows.

Content Moderation Enforcement Quality Assurance Escalation Management & Compliance

Lobby Ambassador

Jumeirah Saadiyat Island Resort

Jun 2018 - Apr 2019 (10 months)

Delivered high-touch guest service and handled escalations, maintained detailed service logs, and coordinated with internal teams to ensure seamless guest experiences.

Guest Service Escalations Logging Customer Satisfaction

Sales Representative

The Results Companies

Feb 2016 - Apr 2018 (2 years 2 months)

Supported inbound/outbound sales and retention for Sirius XM, promoted campaigns, upsold subscriptions, and managed billing/technical inquiries to preserve customer retention.

Inbound Sales Outbound Sales Retention Upselling Billing Support Campaigns