Ahmed Ishaque

Accelerated trial-to-paid conversion from <18% to 24.9% across 202 accounts, securing $42.2K ARR. Built lead compliance SOPs with Tech Ops and revamped automated nurture sequences, doubling email open rates from 15% to 30%.

Secured $1.5M in premium marketplace listings within 3 months by aligning complex seller requirements with platform capabilities. Orchestrated end-to-end pipeline strategies to streamline lead qualification, digital asset valuations, and onboarding efficiency for global business sellers.

Owned onboarding and success strategy for high-net-worth buyers across North America, EMEA, and APAC with investment budgets from $10K to $10M. Facilitated complex M&A transactions exceeding $530K within a 5-month window while maintaining peak NPS and CSAT benchmarks.

Resolved Tier 1-2 SaaS technical and account-logic queries via chat, email, and video to reduce client resolution time. Partnered with product engineering teams to diagnose, isolate, and escalate critical platform issues, and contributed to beta testing and go-to-market documentation.

Formulated global training playbooks, continuous-learning documentation, and live webinars. Led onboarding cohorts for enterprise accounting and bookkeeping firms to lift feature adoption across 6 markets.

Built educational user documentation and playbooks supporting enterprise client onboarding and training workflows. Promoted in recognition of top performance and expanding scope of responsibility.

Enforced strict compliance with KYC/AML protocols for financial transactions and fraud-prevention screening. Resolved high-value payment delays across major international banking networks.

Selected for a competitive international exchange initiative to lead educational and communication delivery across public institutions. Designed structured curriculum plans to accelerate language capabilities.

BA (Hons) Politics with Japanese from Oxford Brookes University, completed from 2004 to 2009.