Chelsey James
@chelseyjames
I improve healthcare and technology operations through workflow analysis, system reliability, and data insights.
United StatesWhat I'm looking for
At Northwell Hospital, I manage commercial insurance authorization workflows in EMR/EHR systems, maintaining accurate records and tracking cases to support timely patient care.
Previously at Clinical Trial Media, I documented technical defects, analyzed dashboard metrics, and partnered with QA, IT, SMEs, and project managers to resolve workflow and system issues.
I bring a data-driven approach to troubleshooting, operational optimization, go-live support, and reliable system transitions across healthcare and pharmaceutical environments.
Experience
Work history, roles, and key accomplishments
Information Configuration Specialists
Northwell Hospital
Aug 2025 - Present (1 year 1 month)
Maintains organized digital records of authorization requests within EMR/EHR systems and manages the full lifecycle of commercial insurance authorizations. Prepares and submits electronic authorization requests, monitors statuses, and contributes to workflow optimization and regulatory compliance.
Technology Operations Analyst
Clinical Trial Media
Jan 2024 - Dec 2024 (11 months)
Documented technical defects and workflow inconsistencies, collaborated with cross-functional teams to troubleshoot issues, and analyzed dashboard metrics to inform optimization decisions. Supported go-live activities and led high-level troubleshooting to reduce downtime and improve system reliability.
Education
Degrees, certifications, and relevant coursework
Pace University
Master of Science, Computer Science
Grade: 3.89
Master of Science in Computer Science with a GPA of 3.89.
Goldey-Beacom College
Bachelor of Science
Bachelor of Science degree from Goldey-Beacom College.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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