Chelsea Winfrey

I am a dynamic and outcome-driven technical professional with over 6 years of experience in software and hardware functionalities, as well as project management. My journey has been marked by a proven track record as a team leader, where I have effectively troubleshot complex issues and developed scalable solutions that significantly improve efficiency and productivity.

In my current role as Program Director at the Boys & Girls Club of Greater Memphis, I led a major computer system migration that resulted in increased operational efficiency and reduced downtime. I have established documentation protocols that improved record accuracy by 35%, and streamlined IT-related tasks, reducing service outages by 20%. My ability to forge solid relationships with upper-level leaders has been instrumental in my success across various projects.

Previously, as a Senior Technical Analyst, I provided direct remote IT support and was recognized as a leader in ticket resolutions. My proactive approach to system performance and network improvements has consistently enhanced operational reliability. I am passionate about leveraging my technical expertise to drive organizational success and am eager to take on new challenges that allow me to further develop my skills.