Open to opportunities

Chealzy Cruz

@chealzycruz1

Detail-oriented administrative professional with real estate and customer service expertise focused on efficient operations.

United Arab Emirates

Message

What I'm looking for

I seek a client-focused administrative role in a collaborative company where I can streamline operations, support compliance, and grow in property or business-formation functions.

I am a dedicated administrative professional with hands-on experience in real estate operations, customer service, and psychological testing support. I prioritize clear communication, organization, and delivering exceptional client experiences.

In real estate and business formation roles, I prepared contracts and company registration documents, managed property records, coordinated viewings and inspections, and supported tenant onboarding. I have processed DLD contracts and created business setup quotations using IFZA and RAKEZ frameworks.

My customer service background includes high-volume call handling for telco clients, meeting key performance metrics, and resolving technical and billing issues with empathy and professionalism. I have also administered psychological assessments, supported scoring and interpretation, and prepared case reports during internships.

I bring strong attention to detail, time management, and teamwork to every role, and I am passionate about improving workflows and ensuring compliance while maintaining a professional, client-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Junior Administrator

Current

FLX Property

Feb 2025 - Present (11 months)

Responds to client and colleague inquiries via phone and email, maintained office supplies and inventory, and supported real estate agents with listings and marketing to ensure smooth daily operations and timely deliverables.

Customer Service Front Desk Operations Office Administration Communication Inventory Management Time Management

Current

Junior Administrator

Current

800 Business Formation

Feb 2025 - Present (11 months)

Assisted preparation and processing of business formation documents and trade license applications, created business setup quotations, and tracked application progress to ensure timely company registrations and compliance.

Documentation Regulatory Compliance Client Onboarding Record keeping Attention To Detail

Receptionist cum Property Administrator

H&S Real Estate

Jul 2024 - Jan 2025 (6 months)

Provided front-desk support handling high-volume calls, scheduled appointments, maintained property records, coordinated viewings and inspections, and managed rental agreements to streamline tenant onboarding and operations.

Reception Property Management Tenant Relations Appointment Management Records Management Lease Administration

Testing & Evaluation Intern

Institutional Testing and Evaluation Center

Mar 2023 - Dec 2024 (1 year 9 months)

Administered psychological assessments for school entrance and pre-employment evaluations, supported test scoring and result interpretation, and maintained confidentiality of sensitive data under supervision.

Psychological Assessment Test Administration Confidentiality Report Preparation Attention To Detail

Wellness Intern

Satori Wellness Center

Aug 2023 - Oct 2023 (2 months)

Conducted intake interviews, administered psychological tests, prepared case reports with treatment recommendations, and facilitated group activities under clinical supervision.

Psychological Testing Facilitation Clinical Support Confidentiality

Customer Service Representative

Iqor

May 2022 - Aug 2023 (1 year 3 months)

Delivered customer support for telco clients handling 60+ calls per shift, resolved billing and technical issues, and exceeded metrics for call resolution time and customer satisfaction.

Customer Support Troubleshooting CRM