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Chase Therrien

@chasetherrien

Program Manager at Lennox managing a 10-API portfolio and growing dealer adoption from 20 to 160+ across 1,500+ enabled dealers.

United States

Message

At Lennox, I manage full program lifecycles for API integration initiatives, defining schedules, requirements, and risk mitigation strategies. The work supports dealer adoption growth from 20 to 160+ across 1,500+ enabled dealers.

I’m the primary customer and partner contact for strategic accounts including ServiceTitan, Housecall Pro, and Coupa, driving joint roadmaps, financial forecasts, and KPI tracking for a 10-API portfolio with IT and AI IPTs. I also built the integrations’ go-to-market and enablement program, including training, campaigns, and onboarding materials.

Previously, I implemented a CGI workflow across 10 NPI programs at Lennox, reducing time-to-market by 5 weeks, and managed cross-functional projects at Dynata with a 90% on-time completion rate. My background also includes corporate partnerships, retirement services, and client sales, supported by certifications in AI Strategy and Lean Six Sigma.

Experience

Work history, roles, and key accomplishments

Current

Program Manager / Digital Product Owner - API Integrations

Current

Lennox

Jan 2025 - Present (1 year 10 months)

Manages full program lifecycle for 0→1 API integration initiatives, defining schedules, requirements, and risk mitigation strategies to grow dealer adoption from 20 to 160+ across 1,500+ enabled dealers. Serves as primary customer and partner contact for strategic accounts, driving joint roadmaps, financial forecasts, and KPI tracking for a 10-API portfolio.

project lifecycle management API Integration Risk Mitigation Customer Relationship Management Financial Forecasting KPI Tracking GTM Strategy DevOps Smartsheet Jira Confluence Asana Salesforce Microsoft Google Docs

Campaign Strategist II - Product

Lennox

Jun 2023 - Dec 2024 (1 year 6 months)

Spearheaded implementation of a new CGI workflow across 10 New Product Introduction (NPI) programs, establishing rigorous schedule and quality controls that reduced time-to-market by 5 weeks. Developed and executed commercialization strategy for the BuildATech program, achieving a 48-participant enrollment.

New Product Introduction Schedule Management Quality Control Commercialization Strategy Stakeholder Coordination DevOps Smartsheet Jira Confluence Asana Salesforce Microsoft Google Docs

Project Manager

Dynata

Jul 2022 - Jun 2023 (11 months)

Led cross-functional project teams across Data Processing, Survey Programming, and Sales, maintaining a log for risk and opportunity analysis to achieve a 90% on-time completion rate. Designed and delivered Microsoft OneNote training to 28 team members, improving team efficiency and knowledge base standardization.

Project Management Risk and Opportunity Analysis Cross functional Leadership OneNote Training DevOps Smartsheet Jira Confluence Asana Salesforce Microsoft Google Docs

Head of Corporate Partnerships - International

The Intern Group

Jan 2022 - Jul 2022 (6 months)

Strategized to implement a new business initiative with MIT involving 40+ students and 18 organizations globally. Onboarded 11 new organizations and generated 39 new international internship opportunities.

Partnership Development Business Development Onboarding International Relations DevOps Smartsheet Jira Confluence Asana Salesforce Microsoft Google Docs

Retirement Services Specialist

Charles Schwab & Co.

Sep 2020 - Dec 2021 (1 year 3 months)

Created a centralized Microsoft OneNote knowledge base with over 25 topics, serving as a comprehensive support and mentorship platform for new team members and peers.