Chartyn Maenga
@chartyn
Client Retention & Fulfilment Specialist | 5+ Years Supporting U.S. Corporate Clients Remotely
KenyaWhat I'm looking for
I am a Corporate Gifting & Client Retention Specialist with over five years of remote experience spanning B2B account management and e-commerce customer success. I specialise in coordinating corporate gift order fulfilment end-to-end — from order placement through shipping, invoicing, and delivery — while managing client relationships that drive long-term retention.
Equally strong in resolving complex billing and account inquiries, I provide tier-1 technical troubleshooting across omnichannel platforms (email, chat, and phone). I have a consistent record of meeting strict SLA targets while delivering strong First Contact Resolution (FCR) and Customer Satisfaction (CSAT) performance. Proficient in Zendesk, Salesforce CRM, and Shopify, I thrive in fast-paced environments supporting U.S. business hours.
I collaborate effectively with warehouse, finance, logistics, and customer success teams to keep corporate clients satisfied and retained. Based in Nairobi, Kenya, I am open to remote opportunities in client retention, B2B support, logistics coordination, and operations roles.
Experience
Work history, roles, and key accomplishments
Founder & Operations Lead
Young Professionals Against FGM
Jan 2020 - Present (6 years 7 months)
Coordinate communications and manage relationships with stakeholders and community partners. Oversee administrative operations, inquiries, and project logistics with accurate documentation.
Corporate Gifting & Retention Specialist
xFusion
Jan 2023 - Jul 2026 (3 years 6 months)
Managed corporate gifting relationships for B2B clients, coordinating gift orders and client communications via omnichannel platforms. Resolved high-volume ticket queues and escalated complex issues while maintaining SLA compliance and high CSAT.
Customer Service Representative
Baxon LLC
Jun 2021 - Dec 2022 (1 year 6 months)
Supported e-commerce customers through email, live chat, and phone, managing a high-volume support queue. Assisted with billing, orders, refunds, and tier-1 technical inquiries while maintaining detailed CRM records.
Marketing & Office Assistant
Beba Mart
Jan 2019 - May 2021 (2 years 4 months)
Assisted customers with inquiries, provided administrative support, and managed daily office communications. Supported retail operations and maintained organized business documentation.
HR Assistant
Kenya Red Cross
Jun 2018 - Dec 2018 (6 months)
Responded to internal employee inquiries and supported daily office operations. Maintained highly confidential HR records and administrative documentation.
Education
Degrees, certifications, and relevant coursework
Chartyn hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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