Looking for a job

Charmann Andiswa Setiolela

@charmannandiswasetio

Message

I handle high-volume customer support and front-desk operations with accurate, professional service.

South Africa

Message

What I'm looking for

I'm looking for a customer service or reception role where I can support customers and office operations through professional communication, accurate record keeping, and responsive service.

I've supported customers at CCI Call Centre Umhlanga through high-volume inbound calls, live chat, and email for the Kayo App. I resolved billing, technical, and account queries while updating customer records in Salesforce CRM.

As a receptionist at Mr N Zulu Attorneys, I managed front-desk operations, appointments, calendars, meeting rooms, and client interactions. I bring active listening, accurate record keeping, and professional stakeholder service.

Experience

Work history, roles, and key accomplishments

Receptionist

Mr N Zulu Attorneys

Jun 2021 - Mar 2024 (2 years 9 months)

Managed front-desk operations, greeting visitors and directing clients professionally. Coordinated calendars, meeting rooms, and scheduled appointments to support office operations.

Front Desk Operations Visitor Management Appointment Scheduling Calendar Management Stakeholder Relations

Customer Service Representative

CCI Call Centre Umhlanga

Jan 2019 - Dec 2021 (2 years 11 months)

Handled high-volume inbound customer calls, live chat, and email support related to the Kayo App. Resolved billing, technical, and account-related queries while maintaining professional service standards.

Inbound Calls Live Chat Email Support Customer Service Salesforce Data Capturing Record keeping