Open to opportunities

Michelle Hoover

@michellehoover

Message

17+ year healthcare billing and medical records specialist improving accuracy, compliance, and revenue integrity.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can leverage my Epic and CPT/ICD expertise to strengthen billing accuracy, resolve discrepancies, and protect revenue through compliant, audit-ready documentation.

I’m a healthcare billing and medical records specialist with 17+ years of experience in hospital and clinical settings. I’ve built a track record of improving billing accuracy, resolving discrepancies, and ensuring compliance with CPT/ICD coding standards, while keeping documentation audit-ready.

I’m highly skilled in Epic systems, patient account reconciliation, and provider communication. I’m known for identifying missing charges, reducing revenue loss, reconciling daily patient census, and supporting revenue cycle operations through documentation review, insurance verification, and collections.

Experience

Work history, roles, and key accomplishments

Hospital Medical Record Coordinator

TSG Resources

Jan 2019 - Apr 2026 (7 years 3 months)

Processed and verified daily inpatient billing, ensuring compliance with healthcare regulations and documentation requirements. Identified and resolved missing charges through daily reporting and collaborated with providers to correct documentation, helping reduce revenue gaps.

Epic EHR CPT Coding Insurance Verification Medical Records Management Excel

Unit Secretary

AMG Physical Rehabilitation Hospital

Jan 2018 - Jan 2019 (1 year)

Managed patient records and ensured accurate, well-organized charts while coordinating communication between physicians, labs, and departments. Handled high-volume front desk operations and supported patient needs with timely responses.

Medical Records Management Patient Charting HIPAA compliance Data Entry Front Desk Operations

Collections Specialist

Baton Rouge General Health Systems

Mar 2011 - Mar 2014 (3 years)

Collected payments from insurance providers and resolved billing discrepancies by reviewing EOBs and remittances for accuracy. Ensured claims and billing activities aligned with coding and compliance standards.

Insurance Collections EOB Review Healthcare Documentation

Insurance/Collections Specialist

The NeuroMedical Center

Nov 2009 - Feb 2011 (1 year 3 months)

Verified insurance coverage, secured pre-authorizations, and managed claim rejections, including workers' compensation cases. Assisted patients with billing and insurance questions and supported accurate claim processing.

Insurance Verification Pre Authorization Claim Rejections Billing Support Healthcare Compliance Documentation Review Insurance Collections