FATIMA ABUAGLA

Resolved complex billing issues and negotiated payments via inbound/outbound calls, corrected claim denials, and followed up with insurers to ensure reimbursement, consistently reducing outstanding A/R by meeting collection goals.

Handled high-volume patient inquiries on billing, refills, and prior authorizations, resolved disputes by coordinating with providers and payers, and educated patients on balances and financial assistance options while maintaining compliance.

Processed claims, verified insurance, corrected billing errors, and prepared appeals documentation while supporting revenue cycle operations through reconciliations and reporting.

Managed resident billing, payment posting, and A/R reconciliation, contacted responsible parties to arrange payments, and verified insurance while collaborating with teams to maintain compliance.

Completed a Bachelor of Science in Health Science with a focus on Health Systems Management, covering healthcare administration, billing, and systems operations.