At FBC BANK, I provide merchant support for POS terminals, including configuring terminal profiles and assisting with deployment. I also provide telephone, remote, and on-site support to help resolve client issues.
I build relationships with prospective merchants while maintaining existing ones, and research potential clients for agent banking and merchant services. I also help advertise services including corporate accounts, IPOS, MasterCard, and standard POS terminals.
Earlier, as a Student Intern at EXPRESS FINANCIAL SERVICES, I processed customer transactions and handled cash management and reconciliations. I resolved customer complaints, achieving a 95% satisfaction rating in customer feedback surveys.
