Portia Donfo
@portiadonfo
Experienced retail banking operations professional with supervisory expertise.
ZimbabweWhat I'm looking for
I am an experienced retail banking operations professional with eight years in Zimbabwe's private financial services sector, specialising in back-office clerking, tellering, supervisory duties and customer service. I have a strong track record in cash management, reconciliations, regulatory compliance, KYC processing and client relationship management across branch operations.
In supervisory roles I authorised teller and customer-service transactions, managed suspense accounts and branch security checks, coordinated teller teams, and maintained ATM and remittance controls. I hold a Master of Business Administration and a Bachelor of Commerce (Honours) in Business Management, and I bring diligence, integrity and a results-driven approach to process improvement and high-pressure service environments.
Experience
Work history, roles, and key accomplishments
SBAssistant Operations Supervisor
Steward Bank
Jun 2022 - Present (3 years 7 months)
Supervise branch retail operations including daily reconciliation of suspense accounts, authorisation of teller and customer service transactions, and escalation/resolution of customer complaints to maintain compliance and operational controls.
SBTeller / Back Office Clerk
Steward Bank
Apr 2018 - May 2022 (4 years 1 month)
Processed cash deposits/withdrawals, remittances and card custody; performed voucher scrutiny, till balancing and journal tick-backs to detect errors and ensure accurate posting in T24.
SBCustomer Service Officer
Steward Bank
Jan 2016 - Mar 2018 (2 years 2 months)
Served high-value customers, vetted KYC documentation, prepared daily branch reports and cross-sold bank products while maintaining customer records and resolving transaction queries.
Education
Degrees, certifications, and relevant coursework
MUMidlands State University
Master of Business Administration, Business Administration
Completed a Master of Business Administration at Midlands State University, focusing on advanced business management concepts and leadership.
MUMidlands State University
Bachelor of Commerce Honours, Business Management
Earned a Bachelor of Commerce Honours in Business Management with coursework in commercial and managerial subjects.
Availability
Location
ZimbabweAuthorized to work in
Job categories
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