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Charmaine Kandima

@charmainekandima

Administrative and Operations Assistant at Wellbayt, supporting client onboarding, wellbeing reporting, and remote team operations.

Cayman Islands

Message

At Wellbayt, I support client onboarding and programme launches for an employee wellbeing platform. I prepare client and wellbeing reports using Champions Portal data and design them in Canva.

I manage the support inbox by logging customer emails as Jira tickets and tracking them through to resolution. I also coordinate calls between customers and the tech team to address bugs and feature requests.

At the Zimbabwe Tourism Authority, I coordinated executive meetings and prepared official documents during my internship. I also supported planning and logistics for national and international events, including the Sanganai Hlanganani World Tourism Expo.

Experience

Work history, roles, and key accomplishments

Current

Administrative and Operations Assistant

Current

Wellbayt

Nov 2025 - Present (1 year)

Serves as the main point of contact and liaison between clients and the internal team, supporting client onboarding, preparing wellbeing reports, managing support tickets, and coordinating team calendars and travel.

Client Onboarding Reporting Jira Canva Notion Google Docs Calendar Management Travel Arrangements Bookkeeping

Administrative and Operations Support (Internship)

Zimbabwe Tourism Authority

Feb 2024 - Feb 2025 (1 year)

Coordinated 10 to 15 executive meetings per week, prepared and proofread over 100 official documents, and supported logistics for 10+ national and international events.

Meeting Coordination Documentation Preparation Proofreading Event Planning Confidentiality Research

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistant Certification, Virtual Assistant

2026 -

Virtual Assistant Certification in progress, expected to complete in November 2026.

Mufakose 1 High School

Advanced Level, Economics, Accounting, and Business Studies

Advanced Level with passes in Economics, Accounting, and Business Studies.

Murehwa High School

Ordinary Level, General Studies

Ordinary Level with 7 passes including Mathematics and English.

Midlands State University

Bachelor of Commerce (Honours), Tourism and Hospitality Management

Bachelor of Commerce (Honours) in Tourism and Hospitality Management, completed in November 2025. Dissertation on AI tool adoption among Harare restaurants.