Christina Tionko

Delivered warm, efficient support through email and chat while managing orders, returns, and troubleshooting. Coordinated with operations to resolve delivery issues and ensure timely updates.

Developed and implemented strategic corporate plans to enhance operational efficiency and drive sustainable growth within the power distribution utility sector. Collaborated with cross-functional teams to align corporate objectives with regulatory requirements and industry best practices.

Assessed training needs and coordinated learning programs to support employee development. Organized training sessions, facilitated workshops, and managed onboarding processes.

Supported employee welfare programs and documented cases and resolutions. Assisted with engagement and benefits-related initiatives.

Engaged directly with member-consumers by addressing their needs and assisting with service concerns. Spearheaded educational campaigns and outreach activities, and managed member feedback channels.

Provided administrative and scheduling support for technical operations. Managed documentation, procurement tracking, and streamlined administrative processes with digital filing systems.

Handled inbound customer concerns for a U.S. telecommunications account. Delivered support in a fast-paced environment.

Completed the Administrative Human Resources course on LinkedIn Learning in 2025.

Earned the EF SET English Certificate in 2021.

Bachelor of Science in Business Administration with a major in Marketing Management from the Polytechnic University of the Philippines from 2007 to 2011.