Charlton Villareal
@charltonvillareal
I manage virtual administration, HR support, customer service, sales outreach, and high-volume CRM operations.
PhilippinesWhat I'm looking for
I've supported Elsa Logistics, E360 Insurance Services, Too Green Cleaning, Epic Party Rentals, and Mission Valley Home Buyers with HR administration, payroll verification, scheduling, customer service, insurance processing, and sales outreach.
With 5+ years in BPO and virtual assistance, I manage high call volumes, CRMs, appointment setting, order processing, and remote operations using tools including Salesforce, GoHighLevel, VICI Dial, Trello, ADP, and Paycom.
Experience
Work history, roles, and key accomplishments
Receptionist / CSR / General VA
Epic Party Rentals
Jan 2023 - Jan 2026 (3 years)
Handled bookings, schedules, and order processing for event rentals, answered inbound calls, and managed customer inquiries using various tools.
Sales Rep / CSR
E360 Insurance Services
Jan 2021 - Jan 2026 (5 years)
Handled inbound and outbound calls for insurance quotes, processed policies for liability, workers comp, and health insurance, and managed CRM entries and follow-up payments.
HR Administrative Assistant
Elsa Logistics LLC
Jan 2022 - Jan 2025 (3 years)
Managed hiring and onboarding of delivery drivers, verified payroll and time records, prepared incident reports, and coordinated schedules and safety compliance.
VA / Admin Assistant
Too Green Cleaning
Jan 2022 - Dec 2022 (11 months)
Scheduled cleaning services, managed invoices, coordinated technicians and daily operations, and supported sales through inbound and outbound calls.
Real Estate Sales Rep
Mission Valley Home Buyers LLC
Jan 2021 - Dec 2021 (11 months)
Conducted real estate cold calling to generate leads, qualified prospects, scheduled appointments for acquisitions, and utilized CallTools and Mojo Dialer for outreach.
Team Manager
Six Eleven Global Services
Jan 2021 - Dec 2021 (11 months)
Oversaw operations for diverse campaigns, managed staff schedules and performance metrics, and implemented CRM tools and reporting systems.
Customer Service Associate
VXI Davao
Jan 2020 - Jan 2021 (1 year)
Provided billing, sales, and tech support for AT&T/DirectTV, assisting customers with mobility and wireless services.
Team Manager
MJ Caballero Call Center
Jan 2018 - Jan 2020 (2 years)
Supervised teams in multiple campaigns, trained staff, monitored performance, and used Salesforce, RingCentral, and CRM tools for reporting.
Customer Interaction Associate
Teleoutsourcing
Jan 2017 - Jan 2018 (1 year)
Handled pension, life insurance, and DLG campaigns for UK clients using Survey.co.uk CRM, Pension CRM, and VICI Dial.
Education
Degrees, certifications, and relevant coursework
Southern Philippines Agri-Business and Marine School of Technology
2019 - 2021
Pursued studies at Southern Philippines Agri-Business and Marine School of Technology from 2019 to 2021.
University of Mindanao
2016 - 2018
Attended the University of Mindanao from 2016 to 2018.
Digos City National High School
High School Diploma, Special Program in the Arts
Graduated from Digos City National High School under the Special Program in the Arts in 2015.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Salary expectations
Social media
Skills
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